At CakeSupplies4U, we want you to be completely satisfied with your purchase. Please call our customer service department at (864) 918-1234, or email us at sales@cakesupplies4u.com before returning any merchandise.
All return requests for unwanted items must be made within 7 days of receiving
the order. You MUST obtain a return authorization number before you send back your item. All electronic and food items are subject to our no return policy. A 15% - 25% restocking charge will apply on all returns depending on manufacturer. Only sealed, unopened and UNUSED merchandise, in its original packaging will be accepted.
Food Products and other heat-sensitive items shipped during the summer months are shipped at the purchaser's risk and are not guaranteed against weather related damage. (melting or discoloration)
Standard returns are returns not due to damage, defect, or incorrect product received.
Standard returns may be made within 7 days of the date you receive your shipment.
•On standard returns, you are responsible for the shipping back to us.
•If you are requesting a refund, you will receive full credit of the purchase price minus the original shipping cost.
A 15% Re-Stocking Fee will be charged for all products returned in which an exchange is not requested.
•If you are requesting an exchange, you will be charged for the reshipment of the product plus any additional upgrade charges if the product you are requesting has a greater value. Credits are given for exchanges with a lesser value.
Returns Due to Damage, Defect or Receipt of Incorrect Product:
If the product you received is damaged, defective, incorrect product shipped or missing items, please contact us within 24 hours of arrival through the contact form on the contact us page or by calling (864)918-1234.
If items are damaged due to the shipping carrier, we will file a claim directly with the carrier. There are no refunds for shipping damage. If we the shipping carrier accepts our claim, we will issue you a STORE CREDIT for your product, OR send you a replacement.
Incorrectly shipped items will be corrected by shipping the correct product back at no cost to you.
In the case of defective product, we will replace any defective product.
Refused Orders
Any order sent to a customer that is refused will be charged the shipping costs
plus a restocking charge of 15%.
Returned Orders Due to Incorrect Address
If your order is returned to us due to an incorrect address given by the customer at the time of ordering, we will re-ship the order at the customers expense. If the customer chooses not to have the order re-shipped, they will be charged a 15% restocking charge plus the original shipping charges.